Terms of Service
Last updated September 7, 2026
These terms govern your use of https://waterlinepoolworks.com, the Waterline customer portal, and the pool services provided by Waterline Poolworks LLC (“Waterline,” “we,” “us”). By requesting service, creating a portal account, or using this site, you agree to them.
Service
Recurring pool service is performed on a set weekly route. Visit days may shift for weather, holidays, or route changes; we will notify you when they do. Service includes the tasks listed on your service plan. Chemicals are dosed based on the readings our technician takes at each visit and the conditions of your pool. Repairs, parts, and work outside your plan are quoted and approved before we do them.
Access
You are responsible for giving our technicians safe access to the pool on your service day (gates unlocked, dogs secured, codes current). If we cannot access the pool, the visit is billed as completed and we will attempt to return on our next route day.
Billing and payment
Recurring service is billed monthly in advance unless your plan says otherwise. Repairs and one-time work are billed on completion. Invoices are due on receipt and can be paid online through the customer portal, by card on file, or by check. Accounts more than 30 days past due may have service paused until the balance is paid. Prices may change with 30 days’ notice.
Cancellation
Either party may cancel recurring service with written notice (email or text is fine). Prepaid amounts for service not yet performed are refunded or credited.
Customer portal and messaging
Your portal account is for your use only; keep your login private. By giving us your mobile number you agree to receive service-related texts; reply STOP to opt out. Do not use the portal or our messaging channels to send unlawful, abusive, or misleading content.
Software and integrations
Helm is Waterline’s internal operations software and is provided to customers only through the portal. Our internal connections to third-party services (such as QuickBooks Online, Stripe, and Twilio) are governed by those providers’ terms and our Privacy Policy. We do not offer Helm or its integrations as a product to other businesses under these terms.
Liability
We are licensed and insured in the State of Florida and will repair or make right damage caused by our negligence. We are not responsible for pre-existing equipment failures, damage from weather or acts of nature, water balance issues caused by conditions outside our control between visits, or losses arising from inaccessible pools. To the fullest extent permitted by law, our total liability for any claim is limited to the amount you paid us for the service at issue in the preceding three months.
Governing law
These terms are governed by the laws of the State of Florida. Any dispute will be resolved in the courts of Lee County, Florida.
Changes
We may update these terms; the current version is always at this page with the date at the top. Continued service after a change means you accept the updated terms.
Contact
Waterline Poolworks LLC
4706 Chiquita Blvd S, Suite 200-343, Cape Coral, FL 33914
Support@waterlinepoolworks.com
(239) 323-7660